The National Coffee Association of USA hired Studio 23 to redevelop its website that serves the coffee trade as a resource of timely information, events and governmental affair initiatives. The site uses a proprietary content management system with components for member accounts, registrations and store. The original site contained considerable archived articles but distinguishing the archives from the current articles was a challenge to visitors. Also, the original site had limited navigational items and poor organization that inhibited access.

We evaluated the current structure and recommended that we continue to use the existing CMS. While not ideal, changing to a new platform would have been prohibitively expensive and would have required retraining by the organization’s support staff resulting in a loss of time. What we did was to re-architect the site, creating a clear two-tier navigation structure based on areas of expertise. Further, to promote these areas, we developed a rotating masthead that greets visitors with the most important news or events that the organization has to offer. Since the site was performing well with regard to search engine optimization, we made sure that the most visited pages gained in accessibility and older pages moved into archive areas where content was accessible but not primary.

Further, to make the site easily managed, we developed robust style sheets and an image module that is a standard size throughout the site. As a result, one size can be used everywhere thus limiting time creating multiple sizes of graphics.

Since the launch, we’ve watched the site’s visitors grow by 30% and retention increase as well. Check it out at ncausa.org.